Terms of service

By accessing the website hydrolabs.shop (hereinafter, the "Site") or making a purchase, you expressly and unreservedly agree to these General Terms and Conditions of Use. The use of the Site and its services is subject to the conditions detailed below.

OVERVIEW

This website is operated by HydroLabs, a brand owned and managed by HYDROLABS LLC, a legally registered business in Wyoming, United States.

"we", "us" and "our" refer to HydroLabs.

HydroLabs offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Identity of the seller

HYDROLABS LLC, a legally registered business in Wyoming, United States, located at:

30 N Gould St Ste N, Sheridan, WY 82801, United States

E-mail: hello@hydrolabs.shop

1. License of Use

HydroLabs grants you a revocable, non-exclusive, and non-transferable license to access and use the Site solely for personal and non-commercial purposes. Any unauthorized use shall be considered a violation of these terms.

In the event of non-compliance, HydroLabs reserves the right to suspend or terminate your access without prior notice.

2. Definitions

  • Cookies: Files stored on your device that allow preferences to be remembered and improve the browsing experience.
  • Company: Refers to HydroLabs, the owner and administrator of the Site.
  • Service: All products, services, and functionalities available through the Site.
  • User / You: Any person who browses or makes a purchase on hydrolabs.shop.

3. Restrictions of Use

The following actions are strictly prohibited:

  • Selling, renting, sublicensing, or commercially reusing the Site's content without prior authorization.
  • Modifying, copying, reproducing, or distributing the Site or its content without consent.
  • Removing or altering trademarks, legal notices, or copyrights belonging to HydroLabs.

4. Returns Policy

You have 14 calendar days from the date you receive your order to request a return, provided the product is unused, in its original condition, and with intact packaging.

  • In case of a defective product or an order error, HydroLabs covers all return costs.
  • If you return a product for personal reasons, the return shipping cost is your responsibility.

Please refer to the complete Returns Policy for more information.

5. User Acceptance

By using this Site or making a purchase, you expressly accept these Terms and Conditions, as well as our privacy, shipping, and refund policies.

6. Comments and Suggestions

Any content submitted by the user (ideas, opinions, suggestions) becomes the property of HydroLabs, and may be used, reproduced, or adapted freely without obligation of compensation.

7. Free Shipping In United States

Orders shipped within the United States are subject to the following shipping options:

  • Free Shipping on all orders

Orders are processed within 1–2 business days and delivered within 4–5 business days via DHL with tracking. Shipping costs are automatically calculated at checkout based on the selected option and destination.

8. Third-Party Links

The Site may contain links to external websites. HydroLabs is not responsible for the content, terms, or practices of any such third-party sites.

Contact Information

If you have any questions about our shipping policy or the status of your order, you can reach our customer service team:

Website: hydrolabs.shop

Email: hello@hydrolabs.shop

Phone: (307) 212-6174

Address: 30 N Gould St Ste N, Sheridan, WY 82801, United States

Facebook: HydroLabs

Instagram: Hydrolabs.co

Customer service hours: Monday to Friday, 10:00 to 18:00 (GMT+0)

Response time: between 6 and 24 hours