Cancellation policy
Order Cancellation Policy
At hydrolabs.shop, we understand that mistakes can happen or you may change your mind after placing an order. That's why we offer a clear, fast, and hassle-free cancellation policy.
When Can I Cancel My Order?
Before shipment: You may cancel or modify your order if it has not yet been shipped.
After shipment: Cancellation is no longer possible, but you may request a return or exchange once you receive the product.
Cancellation Window
You have up to 15 minutes after purchase to cancel directly from the confirmation email.
Look for the link "Changed your mind?" and follow the instructions.
What If More Than 15 Minutes Have Passed?
Contact us as soon as possible at hello@hydrolabs.shop and include your order number. We will do our best to assist you before the order is shipped.
Cancellation Confirmation
Once your cancellation is successfully processed, you will receive a confirmation email.
Didn't receive it? Write to us with your order number and we will resolve it immediately.
Having Trouble Cancelling?
If the link does not work or you encounter any issue, contact us directly at hello@hydrolabs.shop.
We can process the cancellation manually.
Our Commitment
At HydroLabs, your satisfaction comes first. We support you before and after your purchase to ensure a smooth, clear, and secure experience.
Contact Information
If you have any questions about our shipping policy or the status of your order, you can reach our customer service team:
Website: hydrolabs.shop
Email: hello@hydrolabs.shop
Phone: (307) 212-6174
Address: 30 N Gould St Ste N, Sheridan, WY 82801, United States
Facebook: HydroLabs
Instagram: Hydrolabs.co
Customer service hours: Monday to Friday, 10:00 to 18:00 (GMT+0)
Response time: between 6 and 24 hours