Subscription Policy

Last updated: August 21, 2026

How subscriptions work

• When you purchase a subscription, you receive your first shipment immediately and a new shipment at the frequency shown at checkout (typically every 30 days).

• Your payment method is charged automatically at the start of each billing cycle, at the price shown when you subscribed (plus any applicable taxes).

• AUTO-RENEWAL: YOUR SUBSCRIPTION CONTINUES, AND YOUR PAYMENT METHOD IS CHARGED AT EACH RENEWAL, UNTIL YOU CANCEL. YOU CAN CANCEL AT ANY TIME, AND CANCELLATION TAKES EFFECT IMMEDIATELY FOR ALL FUTURE CHARGES.

Renewal reminders

We email you a reminder 3 days before every renewal charge, to the address used at checkout, so a renewal is never a surprise. Make sure our emails are not in your spam folder.

How to cancel (2 minutes, no phone calls)

• Online: click "Manage Subscription" in any order or reminder email, or log into your account on our website, and select Cancel. Effective immediately.

• By email: if you prefer, our team will cancel for you — email hello@hydrolabs.info with your order number and the email address used at checkout, and we will process the cancellation and confirm it within 1 business day.

To avoid a renewal charge, cancel at least 24 hours before your next billing date. If a renewal charge goes through while your cancellation request was already in our inbox, tell us — we will refund it in full under our 90-day guarantee.

Pause, skip or change

You can also pause your subscription, skip a delivery, change flavor, or change delivery frequency from the same Manage Subscription portal — often better than cancelling if you simply have product left over.

Price changes

Your subscription price is locked at sign-up. If we ever need to change it, we will notify you by email at least 30 days in advance, and you can cancel before the new price takes effect.