Enter your order number or tracking code to see your delivery status. You’ll find both in your order confirmation email.
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Prefer your own inbox? Write to us directly and we’ll get back to you, usually within 24 hours.
hello@hydrolabs.shop
Subscription & Account
How do I cancel my subscription?
You can cancel anytime — no phone call required. Log in to your customer account, open Manage Subscription, and select Cancel Subscription. You’ll see the cancel option right on the page, and you’ll get a confirmation email once it’s done.
If anything goes wrong technically, contact our support team and we’ll take care of it for you.
Why am I receiving orders I didn’t expect?
In almost every case, this means a Subscribe & Save option was selected at checkout. Subscriptions renew automatically so you never run out — that’s spelled out on the checkout page and in your order confirmation email.
If you didn’t intend to subscribe, don’t worry. Contact our support team and we’ll cancel the subscription and make it right. We’d always rather fix it directly with you than have you deal with your bank.
The website says I don’t have a subscription, but I’m still being charged?
This usually means the subscription lives under a different email address than the one you’re logged in with — for example, a second email used at checkout.
Send us the name, email, and the exact amount and date of the charge, and we’ll locate the subscription and resolve it for you.
How do I update my subscription (frequency, products, or address)?
Log in to your customer account and open Manage Subscription. From there you can change your delivery frequency, swap products, or update your shipping address in a few clicks.
How do I skip or pause my next shipment?
You don’t have to cancel to take a break. In Manage Subscription, select Skip Next Shipment or Pause — your subscription picks up again whenever you’re ready, and you keep your subscriber pricing.
I don’t recognize a charge on my card statement — is it you?
HydroLabs charges appear on your card statement as SP HYDROLABS. If you see a charge you don’t recognize, contact us first at hello@hydrolabs.shop with the amount and date — we’ll identify it and, if anything is wrong, fix it immediately. It’s faster than a bank dispute, and we resolve these same-day whenever possible.
Order & Shipping
When will my order be shipped?
Orders are processed within 24 hours. You’ll receive a shipping confirmation email with your tracking number as soon as it’s on the way.
How long does shipping take?
Delivery typically takes 2–6 business days once shipped. You can follow your package in real time with the tracking link in your shipping confirmation email, or in the Track Your Order tool at the top of this page.
How can I track my order?
Use the Track Your Order tool at the top of this page with your order number or tracking code — both are in your order confirmation email. If you can’t find the email, check your spam folder or contact us and we’ll resend it.
Can I cancel or change my order after placing it?
Yes — if you contact us quickly. Orders move to fulfillment fast, so reach out as soon as possible with your order number. If your order has already shipped, our 90-day money-back guarantee still has you covered.
Do you ship internationally?
We currently ship to the United States, United Kingdom, Canada, Australia, and New Zealand. If your country isn’t available at checkout, we don’t ship there yet — but we’re expanding.
How do I update my shipping address?
For subscription deliveries, update your address anytime in Manage Subscription. For an order you just placed, contact us immediately with your order number and the new address — if it hasn’t shipped yet, we’ll update it.
Product & Safety
How do I take HydroLabs?
Drop one tablet into 12–16 oz of plain water and wait until it’s fully dissolved — about 90 seconds. Then drink promptly: hydrogen gas escapes quickly, so fresher is better. Use 1 to 3 tablets daily.
Important: never swallow the tablets whole — always dissolve fully in water first.
When is the best time to take it?
Most customers take their first glass in the morning as part of their daily routine, and you can take up to 3 tablets spread through the day. Consistency matters more than timing — pick a moment you’ll repeat every day.
Who should avoid taking this product?
If you are pregnant, nursing, under 18, taking medication, or have an existing medical condition, consult your healthcare provider before use.
Is it safe to take with my medication?
We recommend consulting your doctor before using HydroLabs alongside any prescription medication. Keep taking your medication exactly as prescribed — HydroLabs is a supplement, not a replacement for anything your doctor has given you.
How should I store the product?
Keep it in a cool, dry place away from direct sunlight, with the packaging sealed when not in use. No refrigeration needed.
How long until I notice results?
Most customers notice a difference within 30–60 days of consistent daily use, and we recommend a full 90 days to judge it fairly — that’s exactly why our money-back guarantee runs 90 days, not 30.
Is this safe for children?
HydroLabs is formulated for adults. Consult a pediatrician before giving any supplement to anyone under 18.
Quality & Ingredients
What is HydroLabs, exactly?
HydroLabs is an effervescent tablet that dissolves in water and releases molecular hydrogen (H₂) — one of the smallest molecules in existence — at a concentration of up to 12 PPM, third-party verified. One gray tablet, one glass of water, once a day.
What does "12 PPM" mean, and why does it matter?
PPM (parts per million) measures how much molecular hydrogen actually dissolves in your water. Concentration is the entire game with hydrogen tablets — a tablet that fizzes but delivers low PPM is just expensive bubbles. HydroLabs delivers up to 12 PPM, third-party verified, so you’re not taking our word for it.
Is the product third-party tested?
Yes. Our concentration of up to 12 PPM is third-party verified by an independent lab — not measured by us, not estimated by marketing. Proof over hype is the whole point of this brand.
Are your products FDA approved?
The FDA does not approve dietary supplements — no supplement brand can truthfully claim "FDA approved," and you should be skeptical of any that does. What we can prove: our hydrogen concentration of up to 12 PPM is third-party verified by an independent lab.
Is it gluten-free? What about allergens?
Yes — HydroLabs is gluten-free and allergen-friendly. Each tablet contains magnesium (40 mg) plus dextrose, malic acid, L-tartaric acid, adipic acid, and sodium stearyl fumarate. The Raspberry flavor also includes natural blackberry extract; Unflavored contains no flavoring at all.
Returns & Pricing
What is your return policy?
Every order is covered by our 90-day money-back guarantee. If you’re not satisfied, contact us within 90 days of purchase and we’ll refund you — no hoops, no hassle.
How do I request a refund?
Email us at hello@hydrolabs.shop with your order number and the reason for the refund (it helps us improve). Refunds go back to your original payment method and, depending on your bank, typically appear within 5–10 business days.
Why does the website price differ from what I saw in an ad?
Prices can vary between one-time purchases, Subscribe & Save pricing, and limited-time promotions running in our ads. The price shown at checkout is always the final price you pay.
What payment methods do you accept?
We accept all major credit and debit cards, plus [confirm: PayPal / other methods]. All payments are processed through secure, encrypted checkout.
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