Shipping Policy

Last updated: August 21, 2026

Processing time

Orders are processed and dispatched within 1–2 business days (Monday–Friday, excluding U.S. holidays). Orders placed after 5:00 PM ET, or on weekends/holidays, are processed the next business day.

Delivery estimates

• United States (contiguous 48 states): 2–6 business days via insured express shipping from our U.S. fulfillment centers.

• Alaska, Hawaii & U.S. territories: 8–15 business days.

• United Kingdom, Canada, Australia & New Zealand: 8–15 business days.

Delivery estimates begin when your order ships, not when it is placed. During launch periods, promotions, or carrier peak season, delivery may take slightly longer; if we expect a delay of more than 3 business days, we will email you proactively with the updated ship date.

Tracking

You will receive a tracking number by email within 24–48 hours of your order shipping. If tracking has not updated within 5 business days, contact us and we will investigate with the carrier immediately.

Incorrect address & failed delivery

If you notice an address error, email hello@hydrolabs.info as soon as possible. We can correct addresses any time before dispatch. If a package is returned to us as undeliverable due to an address error, we will reship it once at no cost.

Lost, stolen or damaged packages

If your tracking shows delivered but you cannot locate the package, or your order arrives damaged, contact us within 14 days. We will send a free replacement or issue a full refund — your choice. We may ask for a photo for damaged items; we will never make you fight the carrier.